Our contact details
Name: Klira Ltd
Address: Kemp House, 160 City Road, London EC1V 2NX
E-mail: [email protected]
We currently collect and process the following information:
Personal identifiers and contacts – name and contact details
Payment information
Personal medical information
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you or your doctor for one of the following reasons:
To dispense your Klira Special we need to know your name and contact details.
To create an account with us so you can subscribe to your treatment, you set up a password to allow you to log-in securely
We need payment information to process payment for the products and services you buy through the Klira website (we do not hold this information directly)
We may share this information with the Dermatology Nurse Contractors working with Klira, and Roseway Labs – our pharmacy partner – in order that they can process your prescription. We only ever share the data that is necessary for these partners to complete the task required of them.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
How we store your personal information
Your information is securely stored. We keep the information you provide to us for the time during which you remain a member of Klira. If you no longer subscribe to the service, we will keep your data for up to 12 months in case you wish to re-join the service, we will then securely delete any sensitive health information associated with your records after 12 months.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] or Klira Ltd, Kemp House, 160 City Road, London EC1V 2NX if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Klira Ltd, Kemp House, 160 City Road, London EC1V 2NX.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
CO website: https://www.ico.org.uk
Copyright 2023 Klira Limited, Registered Company Number 13184286 | Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom
In partnership with Roseway Labs, Registered pharmacy number: 9011719
